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The Evolution of Customer Experience in 2015 - [Free eBook]

The key trends, challenges and investments from the last 12 months and how they will shape the customer experience landscape in 2016. 

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What you will learn in this ebook:

2015 was a huge year for Customer Experience (CX). In 2015, the term “Customer Experience” became even more mainstream. More people than ever before are identifying themselves as customer experience practitioners..

  • Customer insight & analytics 
    Capturing customer data and insight has been a key focus for CX leaders in helping them meet rising customer expectations.

  • Digital transformation  
    Digitisation of the customer experience provides exciting opportunities for leveraging new technology to optimise internal and external processes.

  • Omni-channel strategy 
    A key priority for CX leaders has also been to create a true omni- channel model, where newly gained insights from data capture are utilised to deliver consistent and seamless customer experiences across all contact channels, including digital touch points.

Download: The Evolution of Customer Experience in 2015

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We are a customer centric pharmacy

“ With Effectlys approach to customer centricity and the voice of the customer, we work with both the customer, employees and the technology to achieve results.“
Fredrik Kullberg,
Chief Marketing Officer
Apotek Hjärtat
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Doubled sales with customer insights

“In our efforts to become a value-driven company that listens to our customers and employees stories in real-time, Effectly and their customer centricity iniatives togeheter with the Experience HUB, have been a great success for us then we more than doubled our sales.”
Ulrika Gradén,
CEO
Graden Mattsson AB, Comviq Mission Center

Effectly is leading the charge towards customer centricity in the nordics, as recognized by:

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About Effectly


Effectly applies the latest in customer-experience research and technology to help mid to large-sized companies align their entire organization with their customers.

By combining advanced customer-experience software, built on top of award winning cloud platform, Success Advisors that help you set and reach your goals, and a Program Support team to take care of the day-to-day tasks - Effectly ensures your transformation into a customer-centric organization is a lasting one.

Effectly’s customer-experience products and services are the most comprehensive in the industry - including rapid voice-to-text transcription and analysis across every touchpoint, custom dashboards and reports that provide actionable insight into customers and employees, the ability to respond to customer feedback in real time, a review platform that boosts your organization’s average ratings and more.

 

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