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A customer loyalty program done right can do more than just improve customer loyalty; it can also halt an exodus of defecting customers, improve referenceability, and, in general, help you create a profitable culture of customer obsession and love.
Net Promoter System has become the industry standard customer loyaltymeasurement. This e-Book gives you insights of how a Focus on Customer Loyalty Delivers Financial Gains
CX remains a primary point of reference for business strategy as companies seek to compete and win on the strength of customer experiences: expectations are increasing while their patience for poor experiences wanes.