Your privacy is very important to you and to us, and we are highly committed to protecting your privacy. This policy was created in order to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, and any other relevant legislation. To the extent there is additional protection afforded to you pursuant to the Swedish law, which is not set forth herein, we fully agree to take such measures to give full effect to such additional protection.
Effectly and the CX 360 NPX Hub is a software as a service (SaaS) provider for companies conducting data collection activities via telephone, the Internet related service, e-mails, text messaging, comment cards, iBeacons, mystery shopping, internal audits and other known data collection methods. Following collection, the information is analyzed and reported on. These activities are primarily targeting customer and employee experience issues, but may also include market, product, and service research, as well as other types of research. Surveys and data collection may be hosted and accessible on Effectly’s and our partner´s ASP Hosting site, or on our clients’ own hosting sites. Reports are processed and printer each day that may provide our clients with your Personal Information for the purpose of improving their operations and/or contacting you to follow up on your service experience, and/or the information you provided. Be aware that Effectly’s clients have full access to the data, and therefore bear full responsibility for
Personal Information is information about an identifiable individual. It may include your full name, address, zip code, telephone number, date of birth, email address, demographic/classification information, (e.g. education or age)
We will not collect any Personal Information from you that you do not volunteer. Participation in dialogues or other data collection is completely voluntary and you have a choice whether or not to respond and whether or not to disclose any requested information. We do not sell, share, or rent Personal Information to third parties unless you expressly agree to have Effectly share your Personal Information as described below.
When you dial a fixed regular number or a toll-free number in Sweden (020, 0200), the party you are calling pays for the call. The called party is able to identify your telephone number using a telephone network technology called Automatic Number Identification (ANI). FCC rules limit parties that own toll-free numbers from distributing the telephone numbers identified through ANI and require telephone companies to inform customers that their telephone numbers are being transmitted to toll-free numbers in this way. If you take an
A cookie is a small file that is placed on your device which enables a server to identify that device and allows us to offer the best services possible. Cookies are commonly used on the Internet and do not harm your computer system.
Collating anonymous aggregated information that is used to manage and plan enhancements to our services;
To evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users; and
To assist in the provision of ads which are relevant to you when browsing the internet.
Effectly and our
How can I stop cookies and what effect will this have?
You can stop cookies from being deployed on your computer by configuring your browser not to accept them. Please refer to your browser’s ‘help’ function. If cookies are already on your system, you can delete them – For more information on cookies and deletion of cookies please
Using and Sharing Personal Information
The following paragraphs describe in more detail how Effectly may use your personal information in specific circumstances. Depending on the specific interaction you have with Effectly, one or more of the following may apply.
In certain circumstances, you may require assistance from
Effectly and our partner´s or its clients may offer various promotions, incentives, or sweepstakes from time to time. When entering a promotional contest, we, our client, or our client’s fulfillment vendor may ask for your name, date of birth, address (e-mail and/or residential), financial information (such as income level), or phone number so that we may communicate with you in the event you are a winner.
Our Sites’ contact forms may request your name and contact information, potentials including telephone numbers. An email address is required to post a message to Effectly using an e-form.
For certain survey dialogues and other opt-in services, Effectly and our partner´s may collect profile (e.g. personal interests) and demographic information (e.g. household income, etc). This information will be used to communicate specific information to you based on the profile and demographic information you provide. Some dialogues and opt-in services offer visitors the option of participating in additional surveys or receiving information from
If you request something from an
The Sites may make chat rooms, forums, message boards and/or news groups available to its visitors. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
If you register for a subscription (e.g. to a newsletter or other communication) we will use the registration information that you submit to process your request. We will keep this information in a database. In addition, we may contact you about future publications and Effectly services that may be of interest to you. You will always have an opportunity to opp out of receiving such communications.
Effectly reserves the right to use non-personal customer and/or employee data in Aggregates for the purposes of generating “norms” and industry benchmarks, etc.
If you submit a job application to Effectly, we may use the Personal Information that you supply, such as your email address and phone number, to contact you about possible job openings. We may also contact previous employers and references unless you instruct us not to.
Our phone systems and web servers do automatically recognize some non-personal information. Specifically, when you visit
The Sites contain links to third-party sites. Neither
The Sites (including, but not limited to: websites, surveys, reporting applications, and data transfer applications), have commercially reasonable security measures consistent with industry standards in place to protect against the loss, misuse and interception of information by third parties. Effectly holds its physical hosting facilities to these same standards. Nevertheless, Effectly assumes no liability for interception, alteration or misuse of information transmitted over the Internet.
Effectly and it´s partner´s imposes strict internal controls over employees with access to Customer Information. Such access is granted only on a need-to-know basis.
Effectly will retain Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your concern to such purposes(s) will remain valid after termination of our interaction with you.
If you need to correct or update your Personal Information registered with us, contact the privacy officer and use “personal profile update” as the subject of the message. Please make sure to include your previously registered name, address, email address and phone number along with any new Personal Information in the body of the message. Effectly will record your Personal Information change in our web database and will make this change available to our proper business groups.
If you have questions or suggestions about this privacy statement, the practices of our Sites, or an account of the use that has been made with your information or your integrations with Effectly, simply contact the following:
Privacy Officer Contact:
+46 70 99 66 850
Privacy Officer Address:
Attn: Privacy Officer
116 74 Stockholm, Sweden