Keep your finger on the pulse of your employees’ feelings about their work and make improvements based on current employee satisfaction data. When employees can choose the most convenient way to share their feelings and surveys are short, open-ended, and more frequent - your data is both plentiful and accurate.
Knowing how your employees are feeling week-to-week and month-to-month, you can identify key drivers for your employees’ satisfaction and tweak your organization’s culture, core values, and management to maximize it before it’s too late. This isn’t possible with long and infrequent employee satisfaction surveys.
The Effectly CX 360 HUB´s Wows and Rescues are real-time alerts that tell you which employees are providing both positive and less-than-stellar customer experiences. This ensures that employees are immediately recognized and rewarded for providing positive customer experiences while negative experiences serve as valuable learning opportunities.