Use customer NPS scores as triggers to automatically provide the most effective response. Reach out to all happy customers and say Thank you! Encourage your most satisfied and engaged customers to share their experiences with their networks. Ask probing questions to better understand the experiences behind average scores. Connect more deeply with unhappy customers to reduce negative public feedback and churn.
With Effectly CX 360 Hub you collect more validated customer reviews, boost your average online ratings, and make it easy for local managers to follow up. By making it convenient for real customers to provide feedback, you get more customer reviews across the satisfaction spectrum, providing an accurate rating for your organization.