Effectly Text Analytics Listening Suite gets to the heart of every customer’s issue. First, it encourages your customers to provide detailed feedback. Then, it asks targeted drill-down questions to help you understand their issues in detail. Now, finding a resolution and making them a fan is easy.
Your customers tell their most meaningful stories via social media and review websites when they think you’re not listening. The Effectly CX 360 Hub scrapes these platforms and websites, then combines these social stories with the rest of your feedback to give you 360 degree insight into your customers’ experiences with your brand.
Most companies have 80+ customer touchpoints but collect feedback from only a few using simple surveys. The Effectly CX 360 Hub makes it convenient for your customers to tell their detailed stories across all devices, platforms, and touchpoints. This ensures higher response rates, richer data, and actionable insights.
Bring your customers’ stories across devices, platforms, and touchpoints together in one place. Then, the Effectly CX 360 Hub ties your transactional data to your customers’ stories, uncovering important correlations that tell you where to focus your CX efforts for maximum impact.