CX Leaders outperforms CX Laggards when it comes to Topline Growth and Bottomline results regarding
If there is a truth that it is the sum of communication and behavior, or rather the interaction between those who create your brand? How can your CX really deliver on the explicit and implicit expectations set by your brand and marketing communications?
It’s about unleashing people to experiment, think differently, try new things, and fail fast. What will new ways of thinking and working help you intentionally create the experiences your customers truly need and desire?
"A very interesting lecture focusing on the most important thing we have, the customer! Joakim Thörn unequivocally highlighted the importance of moving from product focus to experience to get customers who stay longer, buy more and recommend us. An expression I stuck in particular for where "no one owns the customer, but everyone owns the customer experience."
”Joakim Thörn gave a speech and concept that one can really work with. I stuck to the conversation that the customer experience is mainly determined by the best, the worst and the last experience.”
”Joakim is energy rich and reproduces stories and research on the importance of customer experiences in a very inspiring way. I highly recommend Joakim as a lecturer and inspirator to your event or management team, this is the future”