Effectly Customer Journey Mapping

The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service.

Today, customer experience is at the forefront of company strategy across industries worldwide. Customer journey mapping is universally seen as an ideal starting point to understand your business from your customer’s perspective, collect voice of the customer and other evidence, and put it all in one place.

Uniq customer projects starting from: € 22 500 (teamwork of our CX experts)   Get a price quote

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Company uniq Customer Journey mapping Workshops

Whant to learn the basics of Journey Mapping? Our experienced facilitators will join you and your team onsite at your headquarter for a whole day hands-on customer journey mapping workshop to KICK-START your team!

Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our one-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization. 


Customer Journey Mapping Workshop (company unique)  

Customer Journey Mapping Workshop (Open)  

Customer Experience Transformation BOOTCAMP  


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Actions based on the customer experience

"By working with the Customer Journey Mapping, we create a clear picture of the entire organization on the customer journey looks like and how we can create actions using just the customer experience a the foundation”
Frida Vennum, KAM IKEA for IKANO Bank AB
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