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Five Fails to Avoid with Your VoC Program

Not seeing the results or improvements you expected to see from your customer listening efforts?

Today's VoC Program Challenges

As we wrap up 2017 and think about how we're going to do things better or differently in 2018, I tho...

Emotions Matter - Understanding Customer Emotions to Improve Loyalty

Here is one more exciting video from the Customer Experience Summit and the CX Talks gathering in At...

Everyone Agrees, so why are we not customer-centric?

A must watch video from the Customer Experience Summit and the CX Talks gathering in Atlanta October...

The Business Impact Of Customer Experience: Finding a Disciplined Solution With the NPS Program

Customers might seem easy to figure out, though they're far more complex than you've perhaps estimat...