Experience matters.

We see experiences as the new currency for all companies and organizations - with endless potential to disrupt every global industry. We will help you to be the leader in yours.

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The Experience Economy is here. Are you ready?

 

The CMO of Vattenfall, Mats Linder story

How one of the largest energy companies in Sweden went more human-centric to understand every customer's actual needs, wants, and desires. The result is higher loyalty, more long term sales, and more fun at work!

 

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For people-centric organisations

How to use Experience management (XM) to transform and create more value for employees, customers, and every other stakeholder in your company. Today!

XM Platform™

The System of Action that turns customers into fans, products into obsession, employees into ambassadors, and brands into icons.

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XM Coaching™

The framework of personal growth and for you as an XM-leader to accomplish your goals, dreams and desires.

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XM MasterClass™

The learning platform of XM-knowledge for all your teams to grow as a people-centric organization.

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Turn data into insights and action with intuitive survey reports and dashboards

Create customer experiences that drive loyalty and spend by understanding the key drivers of customer satisfaction at every touchpoint. Survey your customers in the moment across multiple channels and see all your data in real-time on a single platform.

By measuring and optimising the customer experience, you can:

  • Improve customer retention and loyalty
  • Increase customer share of wallet
  • Reduce cost to serve
  • Optimise customer acquisition
  • Increase brand awareness and equity
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Coming soon this fall and we will ping you when we have an update for our XM Coaching and XM Master Class.